Return & Refund Policy

Returns

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve your request quickly, please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

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Eligible Refunds

Refunds may be approved if:

• You received the wrong item.
• The item arrived damaged or defective.
• The item was lost during shipping (after confirmation with the shipping carrier).
• The product is significantly different from its description.

Each request is reviewed individually to ensure a fair outcome.

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Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

Personalized or custom-made items are also non-returnable unless they arrive damaged or defective.

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Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been processed or shipped, it can no longer be cancelled.

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Return Shipping

If a return is approved because of an error on our part (such as receiving the wrong or defective item), we will provide instructions for resolving the issue.

For returns requested for other reasons, return shipping costs may be the responsibility of the customer.

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Refund Processing

Once your refund is approved, it will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

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Exchanges

We currently do not offer direct exchanges.

If you need a different item, please contact our support team and we will help you find the best solution.

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Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page or email at support@shop49.store.